Friends of Manufacturing

From Concept to Customer Care: How Samsung is Creating an Innovation Ecosystem in South Carolina


This year, Samsung began development of a new home appliance facility in Newberry County, South Carolina. Tony Fraley, the new plant manager, recently shared why investing in South Carolina was the right decision for our company, and how we’ve made tremendous strides — from hiring our team and retrofitting our building to working closely with the community to ensure we have the right training programs to make Newberry the world-class facility we envisioned.

But as we’ve said from day one, our ambitions for Samsung in South Carolina extend well beyond manufacturing alone. We’re committed to creating an ecosystem capable of supporting the full innovation lifecycle, from product concept and R&D to manufacturing, quality assurance, quality care, sales, distribution and customer care.

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